For over twenty years Susie Pecuch has helped world-class companies bring their brand to life and create customer advocacy. Her clients include brand leaders, Disney, NIKE, Singapore Airlines, Six Flags Theme Park, McNeil Consumer Healthcare, Johnson & Johnson, and Dentsply.
Susie’s career highlights include serving as NIKE Retail’s Global Training Director to enhance sales, service, and the brand image globally in NIKETOWN and NIKE Stores. At Walt Disney World, she designed/delivered seminars and keynotes sharing The Disney Approach to Quality Service, Management, Communication, and Marketing for business leaders across the country. At Disney University, she designed and led the Grand Opening Training Curriculum for the Disney MGM Studios Theme Park, as well as EuroDisney’s Expatriation and Repatriation training for Paris-based U.S. employees. For Singapore Airlines, Susie designed a curriculum for The Service Quality Centre national initiative that was delivered to a million employees. She led the Guest First initiative at Six Flags Theme Parks producing measurable results in record time.
Susie has a BA in Communication from the University of Pittsburgh. She completed Masters studies in Organizational Psychology at the University of Manchester in the UK as a Rotary Ambassadorial Scholar.
